- Q: Why do we recommend the Icing Teeth Whitening system?
A: Simple:The Icing Teeth Whitening line delivers powerful results with minimal sensitivity. Icing™ was developed by a dentist with the patient in mind. Icing™ is formulated with carbamide peroxide because the results last longer while preventing tooth dehydration that occurs with the use of hydrogen peroxide. Carbamide peroxide can also help prevent decay. Icing™ combines carbamide peroxide with a special desensitizing agent, potassium nitrate.
- Q: How can I maintain my whiter smile after a whitening treatment?
A: Following teeth whitening, avoid coffee, berries, red wine, curry, smoking and other teeth-staining items. Teeth are more porous for the first 24 hours after whitening and will easily stain from these food products. Drink beverages that stain teeth, such as coffee and cola, through a straw to help teeth stay white longer. If you forget and turn your teeth pink from a glass of red wine, simply re-whiten teeth for another 30 to 60 minutes. Proper brushing, at least twice a day, is one of the best defenses against staining and preventing new staining after whitening. An ultrasonic toothbrush is even more effective than a standard brush with results visible in as little as two weeks. Don’t be fooled, not all electric toothbrushes are ultrasonic.
- Q: Can I use whitening toothpaste with my whitening system?
A: Yes, but whitening toothpastes are designed to be abrasive and remove the top layer of enamel. They only remove stains on the outside of the tooth. Frequent use of whitening toothpaste may result in teeth becoming sensitive to hot and cold.
- Q: What about laser whitening?
A: Avoid whitening with lasers, high-intensity lights or heat. You will get the same results with gel methods and avoid dehydration of the tooth and increased sensitivity. The use of lights and lasers speeds up the whitening process and severely dehydrates the teeth. For many people, laser whitening is an incredibly painful procedure afterwards. Our formulas are powerful and usually whiten 3 to five shades in one 90-minute session.
- Q: How long is my whitening gel good for?
A: Whitening gel can be stored in a refrigerator and remain efficacious for up to two years.
- Q: I have a custom tray my dentist made me. Can I use those instead of the trays you provide?
A: Absolutely! Trays from your dentist are the best way to use a whitening gel. However, our kits do come with moldable trays that allow you to custom fit your own. When whitening, a custom fitted tray is superior to one-size-fits-all tray systems. Make sure the tray is scalloped along your gum line and not covering up your gums. This will prevent the uncomfortable burning sensation caused by the peroxide. Just like peroxide that cleans out a wound, peroxide on your gums will begin “cleaning” any bacteria. Excess peroxide can be irritating to gums if the peroxide is not removed. If you’re dentist has already provided you with trays - use those trays to whiten.
- Q: I’m not seeing a difference when I whiten?
A: Don't whiten top teeth and bottom teeth at the same time. This helps you see how well the whitening system is working. Whitening the teeth in sections also reduces any sensitivity you might experience.
- Q: Will whitening systems work on crowns, veneers, bonding, colored fillings and on teeth affected by tetracycline?
A: Porcelain crowns, bonding, veneers and and tooth colored fillings will not whiten – with any system. If possible, consider whitening teeth before having any visible tooth colored dental work completed. Or, if you have teeth that have yellowed and no longer match a crown(s) /veneers – then a whitening system is a great way to match your teeth to their whiter crown/veneer counterparts. Teeth stained by Tetracycline use can whiten – but this can take many sessions over a long period of time. Thicker enamel whitens more than thin enamel. Enamel is thinnest along the gum line and can look more yellow than the rest of the tooth. Bottom teeth have thinner enamel than top teeth and might not get as white.
- Q: I’m worried about sensitivity. Will your whitening products cause discomfort?
A: There are two potential areas of sensitivity in a whitening process: your teeth and gums. Icing™ and our other systems contain potassium nitrate. This is the same desensitizing agent found in toothpaste designed for sensitive teeth. The high concentration in our whitening lines help to ensure no sensitivity or dramatically reduced sensitivity during and after the whitening process. Gum sensitivity is different. Just like peroxide that you pour on a wound to cleanse it of bacteria, peroxide that comes into contact with your gum line will begin to deep clean. If peroxide comes into contact with your gums, either because a gel has pushed past the whitening tray or a “strip” system is pressed too far above the teeth, it can cause irritation. Some people experience no irritation at all. If you see excess gel, wipe it away. If your gums whiten or if you feel a burning sensation both should pass relatively soon. Stop whitening and give them a rest, avoid acidic foods until the discomfort resides. Then, be sure to be mindful of removing gel from the gums next time you whiten. If you do use trays to whiten, be sure they are scalloped along your gum line but not covering them.
- Q: How much gel should I use?
A: A tiny droplet in each tooth impression of your trays is all you need. Using large amounts of gel in your trays can push the gel to the gums - causing a burning sensation and discomfort if not wiped away. It’s better to use less gel and whiten more than once.
- Q: How often can I whiten?
A: Your mouth will be your best barometer. The nerves in teeth are sensitive. If you are whitening too much then you may begin to experience sensitivity to hot and cold. If you begin to notice discomfort then avoid whitening for a while. Next time you whiten try using less gel or whiten for less time. Whitening sessions longer then 90 minutes are not effective. After 90 minutes oxygen is no longer being released from your gel.
FAQ PAGE PEAK ORAL CARE
You have TWO trays - one for the top and one for the bottom.
Heat water to near boil 160˚F (71˚C). Water should feel very hot when tested on inside of wrist area. Remove from heat source (e.g. cup in microwave). Holding tab, place trays in hot water for 3-5 seconds. Wearing heat-protective gloves is advised.
Immediately place trays in mouth and close lips tightly around the tab. Press tongue against the roof of the mouth and the back of the teeth. With a strong sucking action, suck out all the air and water, tightening lips against the front side of the teeth for at least 5 seconds. (If tray is too hot, immediately remove and start over from step 1.)
Open mouth and use fingers to press trays against inside and outside surfaces of teeth.
Remove and rinse under cold water for 30 seconds to set. NOTE: If tray does not fit the first time, repeat procedure with the same tray.
Using small scissors, remove excess material by trimming the tray to the gum line, following the shape of each tooth.
Brush teeth. Load ¼ syringe of Icing™ inside the trays, and should be on the front surface of teeth when tray is placed in mouth. Do not overfill trays as you only need a small amount of Icing. Focus on your front teeth as most people do not show their back teeth.
After placing trays into mouth immediately remove any excess Icing™ that is on your gum tissue, lips or other parts of your mouth using a tissue or cotton swab.
Icing™ should not be worn longer than 90 minutes during a single session. Test for any sensitivities for approximately 10 minutes before proceeding with full 60-90 minute session.
When finished, clean teeth and trays with soft toothbrush and cool water. Do not swallow the Icing™ whitening solution.
Save cleaned trays for next teeth whitening session.
- Do not use on patients with known sensitivities to peroxide products.After placing tray into mouth immediately remove any excess Icing™ that is on your gum tissue, lips or other parts of your mouth using a tissue or cotton swab.
- Use caution when handling hot water and tray. Check temperature before placing tray in mouth. Tray should be hot, but should not burn your skin.
- Not recommended for pregnant or lactating women.
- Store Whitening gel out of heat/sunlight. Do not freeze.
- Dental fillings and crowns do not respond to tooth Whitening.
- Acidic foods and juices may cause sensitivity.
- Do not eat or use tobacco products while Whitening.
- Keep out of reach of children.
- Q:Can I return my order if I decide that I don't want it?
A:All of our products may be returned within 30 days of purchase under our 30-Day Satisfaction Guarantee. However, any item returned under our 30-Day Satisfaction Guarantee is the responsibility of the customer. Packages that are refused or marked "return to sender" WILL NOT be accepted. You must contact Peak Oral Care to request a Return Authorization Form before returning your product. You will be assigned a ticket number. Once your return is received we will refund you the amount you paid for the product minus shipping. Call or email usHERE
- Q: My package never arrived. What do I do?
A: Peak Oral Care is not responsible for lost or stolen packages that are tracked to their destination. Please be aware that some large packages may not fit in a standard mailbox. Packages left on a door or porch are not the responsibility of Peak Oral Care. Please be sure to contact the postal carrier with any concerns if you may not be available for a larger package delivery. As tracking numbers get reused any shipping concern must be addressed within 60 days of the shipment date. Also, we suggest contacting your local post office or FedEx with your tracking information so that they can contact the postal delivery person.
- Q: My order shipped to the wrong address. What do I do?
A: Peak Oral Care will ship your product to the address you supplied. You are asked to confirm your order before it ships. If you are on a recurring order subscription it will be shipped to your default shipping address you provide in your account. Packages sent to a billing address or wrong address by mistake can be reshipped once it arrives back at our offices. This is the responsibility of the customer. Please be aware that your package may or may not be rerouted back to us if it is lost or delivered to the wrong address. If you want your order reshipped immediately you may place a new order. If your original order arrives back to us we will refund the original purchase. If you opt to wait and see if your item comes back to us (rather than place an alternate order) you will be responsible for the shipping cost. Of course, orders placed on a customer's behalf that are shipped to a wrong address will be resent at no cost to the customer.
- Q: How long will it take for me to receive my order?
A: Standard Shipping US – 3 to 10 business days from the date of shipment through USPS. International – 10 to 20 business days from the date of shipment without tracking services. Upgraded Shipping Options: Within the United States - FedEx 2 Day Upgraded. Canadian Shipments: Expedited delivery, 4 to 8 business days, plus tracking to final destination.
- Q: Are my orders tracked?
A: Yes, standard shipping for domestic orders will all have tracking.
You will receive a shipping confirmation email and a tracking code that can be tracked on www.usps.com
International orders will not have tracking unless that option is purchased as an upgrade to your shipping. "Health and Beauty" products are very likely to be screened in customs. Since November of 2013 we have seen increased delays in delivery. We highly suggest purchasing tracking for all international orders. If you are responding to a "free shipping" offer or if you are not purchasing tracking please be advised that we are not liable for products that have shipped but are lost, delayed or held in customs.
- Q: International Orders – are there additional fees?
A:International customers are responsible for any additional duties, fees or taxes that may be applied with purchasing products from the United States. These charges may be assessed by the shipping partner and then paid to the appropriate government agency or they may be collected by the local postal carrier. International Customers: All international orders must purchase tracking in order for lost package claims to be addressed by our customer service department. Canadian customers frequently experience delays in parcel delivery due to customs. Orders purchased without tracking are tracked to the Canadian border but without further tracking purchased delivery of a parcel is at the mercy of Canadian customs and the Canadian postal service. This is why we stronlgy suggest purchasing tracking for Canadian orders. Canadian orders are not eligible for free shipping options offered to existing customers in the form of specials. Any claim for lost packages must be accompanied by a copy of a formal inquiry with DHL or FedEx (depending on who your order was shipped with) and your local postal carrier before considerations are made to send out another order.
Warranty Returns, Refunds & Exchanges
All Returns Require: A Return Authorization Receipt
- Do not return your product for any reason without contacting our customer service department for instructions on how to return your unit along with confirmation that it is necessary to do so.
- Unauthorized returns and “Return to Sender” packages will not be accepted and Peak Oral Care will not be liable for packages returned under aforementioned circumstances.
- To obtain a Return Authorization Receipt receipt simply contact us at: firstname.lastname@example.org or click here to submit an ONLINE INQUIRY.
Peak Oral Care will replace your originally purchased item if it is found to be defective in materials or function. This warranty is valid for the original purchaser only. Save your shipping confirmation as proof of date of shipment. Proof of purchase is required. The customer is responsible to pay the cost of returning the product to Peak Oral Care. Electronic units will be evaluated by our service center. If your unit is repairable it will be serviced and shipped back to you. If your unit is not repairable Peak Oral Care will ship out a new unit to you. We will cover the cost to reship and replace your defective unit. If a unit is returned but is found to be functioning correctly it will be returned to you. Any future issues that may occur after the return of a working unit will be at the shipping expense of the customer.
International Customers: All international orders must purchase tracking in order for lost package claims to be addressed by our customer service department. Canadian customers frequently experience delays in parcel delivery due to customs. Orders purchased without tracking are tracked to the Canadian border but without further tracking purchased delivery of a parcel is at the mercy of Canadian customs and the Canadian postal service. This is why we stronlgy suggest purchasing tracking for Canadian orders. Canadian orders are not eligible for free shipping options offered to existing customers in the form of specials. Any claim for lost packages must be accompanied by a copy of a formal inquiry with DHL or FedEx (depending on who your order was shipped with) and your local postal carrier before considerations are made to send out another order. Peak Oral Care will not cover the cost to return product for warranty care from international destinations. If an international customer would like to send back defective product Peak Oral Care will cover all costs to send out a new unit, including shipping, if the warranty issue is valid and within one year of purchase. If a customer does not wish to send back the unit warranty needs may still be supported but any replacement product will not have any warranty coverage without the original unit being returned.
Pinnacle Ultrasonic, AquaFio, & Diamond Pro Series Ultrasonic Toothbrush: 12 month warranty from date of original order’s shipment
Baby Sonic, LumaSonic: 30 Day Satisfaction Guarantee
Warranty Exchanges for 3rd Party purchases (Items Not Purchased Directly Through Peak Oral Care): Please provide proof of purchase with a date from your third party vendor. This is for electronic products only. Any warranty exchange will require an approval from our customer service department. Click HERE to contact the Customer Service Team. A defective Diamond Ultrasonic Unit Toothbrush purchased prior to distribution through Peak Oral Care will be eligible for the warranty exchange if the company that sold the unit is no longer in business and if the brush has not been replaced under the warranty program in place with the previous seller. Proof of purchase will be required.
What is not covered under warranty:
- Lights that indicate charge or setting.
- Broken brush head tips, broken caps, or broken tabs are considered avoidable damage to the product and are not covered under warranty.
- Damage caused by misuse – submersion in water, abuse, neglect, alterations, or dropping the product.
- Normal wear and tear, including chips, scratches, abrasions, discoloration or fading.
- DIAMOND CLUB units that were provided for free with the Diamond Club program. *
Contact Peak Oral Care directly for prompt warranty service. A customer service representative will give you detailed instructions on how to process the replacement of your product.
CONTACT SUPPORT HERE.
Peak Oral Care 30-Day Satisfaction Guarantee
If you are not satisfied with your product please contact us to arrange for the return of your item. An automatic ticket will be generated for your records. Once the product is returned a refund will be provided to the original purchaser and form of payment used for the transaction. A store credit may also be issued in the amount of the original purchase less the cost of shipping. The customer is responsible for return shipping fees and it is highly recommended that any item returned for refund or store credit include tracking. Peak Oral Care is not responsible for packages lost or stolen. Any item returned for refund or credit must also be postmarked for return no later than 30 days from the date of purchase. Customers may not return working product under the 30 Day policy if they receive a discounted offer for the same product within 30 days. Special offers are at the discretion of Peak Oral Care and are offered to our customers but they do not negate purchases of working product. Replacement toothbrush heads may only be returned within 30 days of purchase if they have been unopened and unused. Peak Oral Care is not responsible for orders placed for replacement brush heads that are not compatible with the customer's toothbrush. Peak Oral Care does not gather any financial information from customers who purchase through a Third Party. To process a 30-Day Satisfaction Guarantee the product must be returned to Peak Oral Care with a Return Authorization form. The 30-Day Satisfaction Guarantee is not applicable to products purchased through another company other than Peak Oral Care. However, warranty service will apply. Return shipping is not supplied for warranty issues if the product was not ordered at the full retail cost (example: if product was purchased with free shipping or through an offer email).
Limitation of Remedies:
In no event shall Peak Oral Care or any of its subsidiaries be liable for any special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, tort, or any other legal theory. Such damages include, without limitation, loss of savings or revenue; loss of profit; loss of use; the claims of third parties including, without limitation, dentists and dental hygienists; and cost of any substitute equipment or services.
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