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FAQ PAGE ­ PEAK ORAL CARE

Teeth Whitening FAQs
 
  • Q: Why do we recommend the Icing Teeth Whitening system?
  • Q: How can I maintain my whiter smile after a whitening treatment?
  • Q: Can I use whitening toothpaste with my whitening system?
  • Q: What about laser whitening?
  • Q: How long is my whitening gel good for?
  • Q: I have a custom tray my dentist made me. Can I use those instead of the trays you provide?
  • Q: I’m not seeing a difference when I whiten?
  • Q: Will whitening systems work on crowns, veneers, bonding, colored fillings and on teeth affected by tetracycline?
  • Q: I’m worried about sensitivity. Will your whitening products cause discomfort?
  • Q: How much gel should I use?
  • Q: How often can I whiten?
How Whitening Trays Work
 

You have TWO trays - one for the top and one for the bottom.

Preparing Tray

  • Step One

    Heat water to near boil 160˚F (71˚C). Water should feel very hot when tested on inside of wrist area. Remove from heat source (e.g. cup in microwave). Holding tab, place trays in hot water for 3-5 seconds. Wearing heat-protective gloves is advised.

  • Step Two

    Immediately place trays in mouth and close lips tightly around the tab. Press tongue against the roof of the mouth and the back of the teeth. With a strong sucking action, suck out all the air and water, tightening lips against the front side of the teeth for at least 5 seconds. (If tray is too hot, immediately remove and start over from step 1.)

  • Step Three

    Open mouth and use fingers to press trays against inside and outside surfaces of teeth.

  • Step Four

    Remove and rinse under cold water for 30 seconds to set. NOTE: If tray does not fit the first time, repeat procedure with the same tray.

  • Step Five

    Using small scissors, remove excess material by trimming the tray to the gum line, following the shape of each tooth.

Whitening Teeth

  • Step One

    Brush teeth. Load ¼ syringe of Icing™ inside the trays, and should be on the front surface of teeth when tray is placed in mouth. Do not overfill trays as you only need a small amount of Icing. Focus on your front teeth as most people do not show their back teeth.

  • Step Two

    After placing trays into mouth immediately remove any excess Icing™ that is on your gum tissue, lips or other parts of your mouth using a tissue or cotton swab.

  • Step Three

    Icing™ should not be worn longer than 90 minutes during a single session. Test for any sensitivities for approximately 10 minutes before proceeding with full 60-90 minute session.

  • Step Four

    When finished, clean teeth and trays with soft toothbrush and cool water. Do not swallow the Icing™ whitening solution.

  • Step Five

    Save cleaned trays for next teeth whitening session.

Precautions

  • Do not use on patients with known sensitivities to peroxide products.After placing tray into mouth immediately remove any excess Icing™ that is on your gum tissue, lips or other parts of your mouth using a tissue or cotton swab.
  • Use caution when handling hot water and tray. Check temperature before placing tray in mouth. Tray should be hot, but should not burn your skin.
  • Not recommended for pregnant or lactating women.
  • Store Whitening gel out of heat/sunlight. Do not freeze.
  • Dental fillings and crowns do not respond to tooth Whitening.
  • Acidic foods and juices may cause sensitivity.
  • Do not eat or use tobacco products while Whitening.
  • Keep out of reach of children.
Shipping FAQs
 
  • Q:Can I return my order if I decide that I don't want it?
  • Q: My package never arrived. What do I do?
  • Q: My order shipped to the wrong address. What do I do?
  • Q: How long will it take for me to receive my order?
  • Q: Are my orders tracked?
  • Q: International Orders – are there additional fees?
Warranty Returns, Refunds & Exchanges
 

Warranty Returns, Refunds & Exchanges

All Returns Require: A Return Authorization Receipt

  • Do not return your product for any reason without contacting our customer service department for instructions on how to return your unit along with confirmation that it is necessary to do so.
  • Unauthorized returns and “Return to Sender” packages will not be accepted and Peak Oral Care will not be liable for packages returned under aforementioned circumstances.
  • To obtain a Return Authorization Receipt receipt simply contact us at: info@peakoralcare.com or click here to submit an ONLINE INQUIRY.

Warranty Returns

Peak Oral Care will replace your originally purchased item if it is found to be defective in materials or function. This warranty is valid for the original purchaser only. Save your shipping confirmation as proof of date of shipment. Proof of purchase is required. The customer is responsible to pay the cost of returning the product to Peak Oral Care. Electronic units will be evaluated by our service center. If your unit is repairable it will be serviced and shipped back to you. If your unit is not repairable Peak Oral Care will ship out a new unit to you. We will cover the cost to reship and replace your defective unit. If a unit is returned but is found to be functioning correctly it will be returned to you. Any future issues that may occur after the return of a working unit will be at the shipping expense of the customer.

International Customers: All international orders must purchase tracking in order for lost package claims to be addressed by our customer service department. Canadian customers frequently experience delays in parcel delivery due to customs. Orders purchased without tracking are tracked to the Canadian border but without further tracking purchased delivery of a parcel is at the mercy of Canadian customs and the Canadian postal service. This is why we stronlgy suggest purchasing tracking for Canadian orders. Canadian orders are not eligible for free shipping options offered to existing customers in the form of specials. Any claim for lost packages must be accompanied by a copy of a formal inquiry with DHL or FedEx (depending on who your order was shipped with) and your local postal carrier before considerations are made to send out another order. Peak Oral Care will not cover the cost to return product for warranty care from international destinations. If an international customer would like to send back defective product Peak Oral Care will cover all costs to send out a new unit, including shipping, if the warranty issue is valid and within one year of purchase. If a customer does not wish to send back the unit warranty needs may still be supported but any replacement product will not have any warranty coverage without the original unit being returned.

Pinnacle Ultrasonic, AquaFio, & Diamond Pro Series Ultrasonic Toothbrush: 12 month warranty from date of original order’s shipment

Baby Sonic, LumaSonic: 30 Day Satisfaction Guarantee

Warranty Exchanges for 3rd Party purchases (Items Not Purchased Directly Through Peak Oral Care): Please provide proof of purchase with a date from your third party vendor. This is for electronic products only. Any warranty exchange will require an approval from our customer service department. Click HERE to contact the Customer Service Team. A defective Diamond Ultrasonic Unit Toothbrush purchased prior to distribution through Peak Oral Care will be eligible for the warranty exchange if the company that sold the unit is no longer in business and if the brush has not been replaced under the warranty program in place with the previous seller. Proof of purchase will be required.

What is not covered under warranty:

  • Lights that indicate charge or setting.
  • Broken brush head tips, broken caps, or broken tabs are considered avoidable damage to the product and are not covered under warranty.
  • Damage caused by misuse – submersion in water, abuse, neglect, alterations, or dropping the product.
  • Normal wear and tear, including chips, scratches, abrasions, discoloration or fading.
  • DIAMOND CLUB units that were provided for free with the Diamond Club program. *

Contact Peak Oral Care directly for prompt warranty service. A customer service representative will give you detailed instructions on how to process the replacement of your product.
CONTACT SUPPORT HERE.

Peak Oral Care 30-Day Satisfaction Guarantee

If you are not satisfied with your product please contact us to arrange for the return of your item. An automatic ticket will be generated for your records. Once the product is returned a refund will be provided to the original purchaser and form of payment used for the transaction. A store credit may also be issued in the amount of the original purchase less the cost of shipping. The customer is responsible for return shipping fees and it is highly recommended that any item returned for refund or store credit include tracking. Peak Oral Care is not responsible for packages lost or stolen. Any item returned for refund or credit must also be postmarked for return no later than 30 days from the date of purchase. Customers may not return working product under the 30 Day policy if they receive a discounted offer for the same product within 30 days. Special offers are at the discretion of Peak Oral Care and are offered to our customers but they do not negate purchases of working product. Replacement toothbrush heads may only be returned within 30 days of purchase if they have been unopened and unused. Peak Oral Care is not responsible for orders placed for replacement brush heads that are not compatible with the customer's toothbrush. Peak Oral Care does not gather any financial information from customers who purchase through a Third Party. To process a 30-Day Satisfaction Guarantee the product must be returned to Peak Oral Care with a Return Authorization form. The 30-Day Satisfaction Guarantee is not applicable to products purchased through another company other than Peak Oral Care. However, warranty service will apply. Return shipping is not supplied for warranty issues if the product was not ordered at the full retail cost.

Limitation of Remedies:

In no event shall Peak Oral Care or any of its subsidiaries be liable for any special, incidental or consequential damages based upon breach of warranty, breach of contract, negligence, tort, or any other legal theory. Such damages include, without limitation, loss of savings or revenue; loss of profit; loss of use; the claims of third parties including, without limitation, dentists and dental hygienists; and cost of any substitute equipment or services.

Terms of Service
 

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


Copyright

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Peak Oral Care. The collective work includes works that are licensed to Peak Oral Care, LLC. Copyright 2015, Peak Oral Care ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Peak Oral Care or purchasing Peak Oral Care products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Peak Oral Care or to purchase Peak Oral Care products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Peak Oral Care. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Peak Oral Care used in the site are trademarks or registered trademarks of Peak Oral Care.


Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Peak Oral Care disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Peak Oral Care does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Peak Oral Care does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.



Limitation of Liability
Peak Oral Care shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Peak Oral Care has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.


Typographical Errors
In the event that a Peak Oral Care product is mistakenly listed at an incorrect price, Peak Oral Care reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Peak Oral Care reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Peak Oral Care shall issue a credit to your credit card account in the amount of the incorrect price.


Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Peak Oral Care without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Notice
Peak Oral Care may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Peak Oral Care.


Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Colorado, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Peak Oral Care products) shall be in the state or federal courts located in Douglas County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Peak Oral Care products) must be commenced within one (1) year after the claim or cause of action arises. Peak Oral Care's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Peak Oral Care may assign its rights and duties under this Agreement to any party at any time without notice to you.


Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Peak Oral Care or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.


Participation Disclaimer
Peak Oral Care does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Peak Oral Care is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Peak Oral Care reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Peak Oral Care in its sole discretion.


Indemnification

You agree to indemnify, defend, and hold harmless Peak Oral Care, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.



Third-Party Links

In an attempt to provide increased value to our visitors, Peak Oral Care may link to sites operated by third parties. However, even if the third party is affiliated with Peak Oral Care, Peak Oral Care has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Peak Oral Care. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Peak Oral Care seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Privacy Policy
 

What information do we collect?

  • We collect information from you when you register on the site, place an order, enter a contest or sweepstakes, respond to a survey or communication such as e-mail, or participate in another site feature.
  • When ordering or registering, we will ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously. If you place an order, however, we do require an email address for communication and shipping confirmation.
  • We also collect information about gift recipients so that we can fulfill the gift purchase. The information we collect about gift recipients will be used for our direct marketing purposes through any one of our eCommerce stores but not limited to the eCommerce store you have visited. Any online store operated by Peak Oral Care, Inc. will market products to our customers but each store will have an unsubscribe option in any email communication.
  • Like many websites, we use "cookies" to enhance your experience and gather information about visitors and visits to our websites. Please refer to the "Do we use 'cookies'?" section below for information about cookies and how we use them.

How do we protect visitor information?

To personalize your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.We may use the information we collect from you when you register, purchase products, enter a contest or promotion, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To administer a contest, promotion, survey or other site feature.
  • If you have provided us with your email address we may send you promotional offers from online, eCommerce stores operated by Peak Oral Care, Inc. but if you would no longer like to receive promotional e-mail from us, please refer to the "How can you opt-out, remove or modify information you have provided to us?" section below. If you have not opted-out to receive e-mail newsletters, you may receive these e-mails.

How do we protect visitor information?

We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.

Do we use "cookies"?

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.

Do we disclose the information we collect to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Diamond Oral Care, Icing Teeth Whitening, Pinnacle Oral Care, AquaFio Water Flosser Systems, The Dollar Toothbrush Club or the Baby Sonic Product Line. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by contacting us here. You may also click the unsubscribe link or update user preferences link at the bottom of any email. Please note that due to email production schedules you may receive any emails already in production. To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping. This may include your email address..

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

Changes to our policy

If we decide to change our privacy policy, we will post those changes on this page.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.

Online Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy and you consent to receive communications from Diamond Oral Care, Icing Teeth Whitening, Pinnacle Oral Care, AquaFio Water Floss Systems, The Dollar Toothbrush Club and the Baby Sonic product lines.
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